When choosing an airline, factors such as safety, service quality, affordability, and overall passenger experience are crucial. China Eastern Airlines, one of China’s major carriers, has been a subject of interest for many travelers. This article provides an in-depth analysis of China Eastern Airlines, examining its history, safety records, service quality, pricing, and passenger feedback to determine whether it stands as a good airline choice.
History and Background
Established in 1988, China Eastern Airlines has grown to become one of the largest airlines in China. Headquartered in Shanghai, it operates a vast network of domestic and international flights, connecting major cities across Asia, Europe, North America, and Australia. The airline is a member of the SkyTeam alliance, which enhances its global reach and offers passengers more travel options.
Fleet and Destinations
China Eastern’s fleet comprises various aircraft models, including the Airbus A320, A330, and Boeing 737 series. As of early 2025, the airline operates over 600 aircraft, making it one of the world’s largest carriers by fleet size. Its extensive route network covers more than 1,000 destinations in over 170 countries, providing passengers with a wide array of travel options.
Safety Record
Safety is a paramount concern for any airline. China Eastern Airlines maintained an impressive safety record for over a decade, achieving 4,227 consecutive days of safe flights until March 2022. This streak ended with the unfortunate crash of a Boeing 737-800 in Guangxi, resulting in 132 fatalities.
The crash raised concerns about the airline’s safety protocols. Investigations highlighted the need for improved safety assessments and risk management. In response, the Civil Aviation Administration of China (CAAC) urged airlines to reassess flight routes and enhance safety measures.
According to Airline Ratings, China Eastern holds a safety rating of 4 out of 7, indicating room for improvement in certain safety aspects.
Service Quality
Cabin Classes
China Eastern offers three main cabin classes: Economy, Business, and First Class.
- Economy Class: Provides standard seating with in-flight entertainment and meal services.
- Business Class: Features lie-flat seats, enhanced meal options, and access to airport lounges.
- First Class: Offers luxurious seating, premium dining, personalized services, and exclusive lounge access.
In-Flight Services
The airline’s in-flight entertainment system includes a selection of movies, music, and games. However, some passengers have reported limited content compared to other international carriers. Complimentary meals are provided on all flights, with a focus on Chinese cuisine. Special meal requests are available but should be made in advance.
Ground Services
At its primary hub, Shanghai Pudong International Airport, China Eastern operates dedicated lounges for premium passengers. These lounges offer amenities such as comfortable seating, dining options, and shower facilities. However, some travelers have noted that lounge services can be crowded during peak hours.
Pricing and Affordability
China Eastern is often recognized for offering competitive fares, especially on routes between Europe and Asia. The airline’s ability to fly over Russian airspace, unlike many Western carriers, allows it to reduce flight times and operational costs. This advantage enables China Eastern to offer fares that are approximately 5% to 35% cheaper than some European competitors.
For instance, flights from London to Seoul via Beijing with Air China (a partner airline) were priced at £539, compared to £1,154 with British Airways.
Passenger Feedback
Passenger experiences with China Eastern Airlines vary. Some travelers commend the airline for its affordability and comfortable seating in Business Class. One reviewer noted that the cabin was “second only to Qatar business in terms of comfort.”
However, there are areas where the airline could improve:
- Website Functionality: Passengers have reported challenges with the airline’s website, particularly concerning online check-in and seat selection.
- In-Flight Entertainment: The selection of entertainment options is considered limited by some travelers.
- Wi-Fi Connectivity: Complimentary in-flight Wi-Fi is available but has been described as unreliable.
- Service Efficiency: While cabin crew are generally attentive, some passengers have experienced slow drink services.
Skytrax, a UK-based airline and airport review organization, has certified China Eastern Airlines as a 3-Star Airline. This rating reflects an average standard of quality across various service and product areas.
Competitive Landscape
The global aviation industry has seen significant shifts, especially with geopolitical factors influencing airline operations. Chinese airlines, including China Eastern, have expanded their routes to Europe, capitalizing on their ability to fly over Russian airspace—a route avoided by many Western carriers due to geopolitical tensions. This strategic advantage allows Chinese carriers to offer more competitive pricing and shorter flight times on certain routes.
However, despite these operational advantages, Chinese airlines have faced financial challenges. The slow economic recovery post-pandemic and stiff competition from low-cost carriers have impacted profitability. In 2025, the aviation industry witnessed 318 fatalities worldwide, the highest since 2018, prompting Chinese authorities to urge airlines to conduct thorough safety assessments and manage risks more effectively.
Conclusion
China Eastern Airlines presents a mixed profile for potential passengers. Its extensive network, competitive pricing, and comfortable Business Class offerings make it an attractive option for many travelers. However, concerns regarding safety records, in-flight entertainment options, and website functionality suggest areas for improvement. Prospective passengers should weigh these factors based on their priorities and preferences when considering flying with China Eastern Airlines.
